- Is it easy to put a guide on a rod using the KFRG system?
A: The KFRG system is very easy and quick to use and in fact it has taken
longer to remove an old broken guide from a rod than to install a new one on
the rod using the KFRG system. It is something that can be done sitting down on
a jetty, in the boat or almost anywhere, and for most people it takes between
five and ten minutes to install and have you or someone else back fishing. We
think the system is so simple a child who can handle a knife to remove the
broken rod guide will be able to install the KFRG (we assume parents or
guardians know the capabilities of children under their care and make that
assessment, so we do not place an age here).
- Will the KFRG kit handle all conditions?
A: We have tested the magic tape used in KFRG
in -80°C right through to +50°C and found that if covered with the vinyl
covering tape there is no decline in effectiveness. These tests were conducted
over months so we are confident that a rod guide fitted using the KFRG system
will be able to handle regular fishing conditions.
- Will salt-water affect the guide?
A: Salt water does perish rubber and the magic tape used in the KFRG
kits is rubberised so it might stand to reason that over time the constant use
of salt water may affect performance, however if rinsed after each use in fresh
water to remove the salt, we have found that the rod guides are as rigid and
functional after a year as they were the day they were put on the fishing rod.
If used as a semi-permanent replacement of a broken rod guide we are satisfied
that the KFRG will perform as expected. Over the longer term of years, the
magic tape may need to be replaced should it degrade.
- Why is there double-sided tape on the feet of each guide on the KFRG kits?
A: The reason for this is two fold.
First with the double sided tape, you can place the rod guide in place on the
rod and it will stick there so you have time and capacity to begin the
stretching and binding of the magic tape that covers the feet and holds them to
the rod. The alignment of the guide with the rest on the rod is critical and
after binding one foot it is advisable to check the alignment of the guide you
are binding to ensure it lines up with all other guides on the rod, before
commencing to bind the second foot. The tape also adds to the cohesion the guide
has with the rod when the binding is complete. The Second reason for the double
sided tape is to protect your rod. Under-binding between the guide and the
blank is normally used on good rods to protect the graphite or carbon composite
rod from touching steel, because the steel will damage the rod and over time
there is a possibility that the rod will break (like explode). The double sided
tape adds a layer between the steel and the rod allowing the continuous bending
and flexing of the rod as is normal. KFRG aims to ensure your rod lasts each
fishing trip without any problems.
- Do we take feedback?
A:We can only improve something if
we know there is a problem or even offer the experience of others to the many
who will use this products if it is communicated so please do! We hope you enjoy using
Kwik-Fix Rod Guide and would like to hear back from you whenever you have the
time. Regards the KFRG Team.
Terms and Conditions
1.1 EZ Artframe Pty Ltd (T/A Kwik-Fix Rod Guide (ABN:83613074105) is bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), including guidelines and rules that are made or approved by the Australian Information Commissioner from time to time.
1.2 We collect, hold, use and disclose personal information provided by users of our platform that provides our users access to a QR Code and ability to scan in cafes to receive a drink and obtain all rewards and information pertaining to this system (Service) and we are committed to ensuring the privacy of that information.
2. COLLECTION OF PERSONAL
2.1 Collection of some personal information is necessary to enable KFRG to provide Services to
users and to improve the quality of Services provided to our users.
2.2 Various personal information collected from you may include, but is not limited to:
(a) Personal Data including such information that can be used to identify you or contact you. This
information may include, although not limited to your full name, email address,
residential or business address, mobile phone number, social media information that
may include Facebook, Twitter and Instagram.
(b) Service Use Data: feedback information concerning your interaction with KFRG.
(c) Usage Data: information that your web browser sends whenever you visit the Website or when
you access the Service from a mobile device or tablet. Such information may
include, but is not limited to your IP address, browser type and version, type
of mobile device being used, mobile operating system, diagnostic data and time they
spent on the Website.
(d) Cookies: files with small amounts of data that may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. Your browser can be directed to refuse all cookies or not accept cookies. This may disable some parts of the Website. The types of cookies that may be used by us are in place to secure access to the Website, ensure any preferences or settings input by our users are saved and can be recalled.
3. USE OF PERSONAL INFORMATION
3.1 We may use the Information for the purposes of:
(a) providing the Service to you;
(b) updating the Service or web site;
(c) gathering information that will assist us to improve or amend the Service provided to you;
(d) tailoring relevant aspects of the Service to you, based on your preferences;
(e) providing marketing material and associated information to you; and
(f) a purpose permitted or required by law.
3.2 We may also use the Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
3.3 If you receive correspondence from us, you may unsubscribe from our mailing lists at any time
by contacting us in writing.
3.4 When we collect the Information we will, where appropriate and where possible, explain to you why we are collecting such information and how we plan to use it.
4. DISCLOSING PERSONAL INFORMATION
4.1 We may disclose the Information to the following parties:
(a) We may engage third party companies and individuals to perform services on our behalf. These third parties have access to the Information so that they may perform these tasks on our behalf and ultimately allow us to provide the Service and are prohibited from using the Information for any other purpose than providing assistance. We may permit our service providers to use aggregate information that does not identify you.
(b) Google Analytics is a web analytics service offered by Google that tracks
and reports website traffic. Google uses data collected to track and monitor
the use of our Service. This data is shared with other Google services. Google
may use the collected data to contextualise and personalise the ads of its own
advertising network. For more information on the privacy practices of Google,
please visit the Google Privacy & Terms
5. COLLECTION OF INFORMATION
FROM THIRD PARTIES
5.1 Where reasonable and practicable to do so, we will collect the Information only from you. In some circumstances we may be provided with certain information by third parties. In these circumstances we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
5.2 Our Service may contain links to third party websites that are not operated by us. We have no control over, nor do we accept responsibility for policy practices of third party websites.
6.1 We may provide paid goods or services within the Service. In such cases, we use third party
services for payment processing.
6.2 We will not store or collect your payment information or details. This information is
provided directly to our third party-payment processors directly.
7. SECURITY OF PERSONAL INFORMATION
7.1 The Information is stored in a manner that reasonably protects it from misuse and loss as well
as from unauthorised access, modification or disclosure.
7.2 No method of storage of personal information is 100% secure.
7.3 When the Information is no longer needed for the purpose for which it was obtained, we
will take reasonable steps to destroy or permanently de-identify the
Information. However, most of the Information is or will be stored by us for a
minimum of 7 years.
8. ACCESS TO YOUR PERSONAL INFORMATION
8.1 You may access the Information we hold about you and can update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing.
8.2 We will not charge any fee for your access request but may charge an administrative fee for
providing a copy of the Information.
8.3 In order to protect the Information we may require identification from you before releasing the requested information.
9. QUALITY OF PERSONAL INFORMATION
9.1 It is an important to us that the Information is up to date. We will take reasonable steps to make sure that the Information is accurate, complete and up-to-date. If you find that the Information is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
10.1 This Policy may change from time to time and is available on our website.
11. COMPLAINTS AND ENQUIRIES
All refund rights under both State and Commonwealth law apply.
All Kwik-Fix Rod Guides come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure but does not amount to a major failure. If the
failure is minor, Kwik-Fix Rod Guides reserves our right to offer to replace only, with postage borne by the customer. Kwik-Fix Rod Guides reserves the right to not offer a refund or an exchange coupon.
Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.
A Change of mind is not a valid reason for return, however if you have a problem:
At Kwik-Fix Rod Guide you have 7 days to return your items for a full refund or exchange as long as it is returned in a saleable condition with original proof of purchase.
By saleable condition we mean that the item hasn’t been opened or used, is still in its original packaging and all instructions, packaging and accessories are included.
Proof of Purchase
Returns, refunds or exchanges requests must be accompanied by any one of the following proof of purchase documents unless Kwik-Fix Rod Guides has record of the
Invoice issued by Kwik-Fix Rod Guides
Online Tax Invoice (order confirmations will not be accepted)
Financial statements such as a bank statement, credit card statement
Online proof of purchase when calling Customer Service also includes Zip, Afterpay and Paypal statements
You will be asked for information that is relevant to your return or to satisfy legislative requirement. If you do not provide this information, then we may be unable to process your return. When returning merchandise with proof of purchase, you will be asked for your signature as authorisation of the return transaction. If Kwik-Fix Rod Guides agrees to a return without adequate proof of purchase, you
will be asked to provide identification containing your full name. Kwik-Fix Rod Guides will record your name and form of identification provided, which may be accessed by authorised Kwik-Fix Rod Guides team members for fraud protection
We may update this policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal
or regulatory reasons.